Refunds & Returns Policy
Thank you for shopping at Heel’d. If you are not entirely satisfied with your purchase, we’re here to help. Our returns and refunds policy is as follows:
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at info@heeld.org.
Business Information
- Legal Entity Name: SPORT SCIENCE PODIATRY PTY LTD
- Trading Name: Heel’d
- Business Address: 22 Melbourne Street, North Adelaide 5006, Australia
- Countries of Operation: Singapore, Hong Kong
